Refund policy

1. Legal right of withdrawal

In accordance with Article L.221-18 of the Consumer Code, you have a period of 14 days from receipt of your order to exercise your right of withdrawal, without having to provide reasons or pay penalties.

2. How to make a return?

To initiate a return, please follow these steps:

  1. Send an email to contact@xibora-sports.com specifying your order number and the item(s) you wish to return.
  2. Wait for our confirmation via email (within 48 business hours).
  3. Return the item(s) to the following address: LAF RENO – XIBORA, Chemin des Iris, 26200 Montélimar, France.

Items must be returned within 14 days following the notification of your decision to withdraw.

3. Condition of returned items

To be accepted, returned items must be:

  • Unworn and unwashed.
  • In their original condition with all tags attached.
  • In their original packaging or equivalent packaging.

Any item returned incomplete, damaged, or soiled will not be refunded and will be returned to the customer.

4. Return shipping costs

Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service to ensure safe receipt of the package. XIBORA cannot be held responsible for the loss of a returned package without a tracking number.

5. Refund

Upon receipt and verification of the returned package (compliant condition), XIBORA will process a full refund of the order amount (price of the items + initial delivery costs if the entire order is returned) within a maximum period of 14 days.

The refund will be made via the same payment method used during the initial purchase.

Note: Return shipping costs are not refunded.

6. Items not eligible for return

The following are not eligible for return:

  • Personalized or made-to-measure items.
  • Unsealed items (underwear, hygiene items).
  • Items clearly worn, washed, or damaged by the customer.

7. Defective item or order error

If you received a defective item or one that does not correspond to your order, contact us immediately at contact@xibora-sports.com with your order number and photos of the item. We will cover the return costs and proceed with a full refund or a replacement, according to your preference.

8. VIP Delivery — Package insurance

If you opted for VIP Delivery (€8.80), your package is covered against loss, breakage, and theft during transport. In case of an issue, contact us at contact@xibora-sports.com with your order number and we will initiate the insurance procedure.

9. Contact

For any questions regarding a return or refund, our team is available at: contact@xibora-sports.com.

Last update: June 2026

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